Privacy Policy

Compliance: Digital Personal Data Protection Act (DPDP), 2023 • Last Updated: November 2026

1. Commitment to Data Privacy

Chargio Mobility Technologies Private Limited ("Chargio") values the trust you place in us when sharing your personal information. This Privacy Policy explains our practices regarding the collection, processing, storage, and protection of your data in compliance with India's Digital Personal Data Protection Act, 2023.

2. Information We Collect

To deliver an uninterrupted, multi-network EV charging experience, we collect:

Identity & Contact Data: Name, mobile phone number, and optional email address.
Vehicle Specifications: Make, model, connector standard (e.g. CCS2, Type 2), battery capacity (kWh), and registration number.
Location Data: Precise GPS coordinates collected only while the mobile app is actively in use to display nearby charging stations and route optimization.
Charging & Transaction History: Session identifiers, energy delivered (kWh), power profiles, duration, and GST payment records.

3. Purpose of Data Processing

Your data is processed exclusively for legitimate mobility services:

Authenticating OCPI session start and stop commands with partner charging hardware.
Calculating live battery consumption buffers and dynamic trip route waypoints.
Issuing digitally signed GST tax invoices for personal and corporate tax claims.
Detecting fraud and ensuring wallet balance security.

4. Data Sharing & Third Parties

Chargio does not sell, rent, or trade your personal data to advertising networks. We share limited technical tokens with:

Charge Point Operators (CPOs): Anonymized authorization tokens (e.g., RFID / OCPI Token ID) are transmitted to validate physical charging sessions.
Licensed Payment Gateways: Encrypted payment metadata required for UPI, Card, and Netbanking processing under RBI standards.

5. Data Security Standards

We maintain state-of-the-art administrative, physical, and technical safeguards. All external communications use TLS 1.3 encryption, sensitive database columns are encrypted at rest, and access to internal APIs requires cryptographic token authentication.

6. Your Rights Under the DPDP Act

As a data principal, you have the right to request access to your stored personal information, request correction of inaccurate data, withdraw consent, or request complete deletion of your account and personal identifiers.

7. Contact Our Data Protection Officer

If you have any questions or wish to exercise your data rights, contact our Data Protection Officer (DPO) at:

Data Protection Office — Chargio Mobility Technologies Pvt Ltd
Email: [email protected] / [email protected]
Address: Kangeyam Main Road / Avinashi Road, Tiruppur, Tamil Nadu 641604, India.