Terms of Service

Effective Date: November 2026 • Governing Law: Republic of India

1. Introduction & Corporate Identity

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "Driver", or "Fleet Partner") and Chargio Mobility Technologies Private Limited ("Chargio", "we", "us", or "our"), governing your access to and use of the Chargio mobile application, website, APIs, and associated electric vehicle (EV) roaming services.

2. The Chargio eMSP & Roaming Hub Service

Chargio operates as an e-Mobility Service Provider (eMSP) and Roaming Hub utilizing the Open Charge Point Interface (OCPI) protocol. Our service enables drivers to discover, reserve, initiate, monitor, and settle charging transactions across partner Charge Point Operators (CPOs) without maintaining separate individual accounts with each provider.

3. User Account, Verification & Security

Users must provide accurate, current, and complete registration information (including mobile number and vehicle technical specifications). You are responsible for safeguarding your login credentials and one-time passwords (OTP). Any charging session authorized via your mobile device or registered RFID token is deemed authorized by you.

4. Tariffs, Billing, and 18% GST Compliance

Tariffs are quoted per kilowatt-hour (kWh), per minute, or as a flat session fee as determined by the respective CPO, plus applicable Indian Goods and Services Tax (GST 18%). Upon session completion, an official digitally signed tax invoice will be generated in-app indicating the IGST or CGST/SGST breakdown for tax credit purposes.

5. Chargio Wallet & Payment Methods

Funds stored in the Chargio Wallet may be used exclusively for EV charging and associated services on the Chargio network. Wallet top-ups via UPI, Credit/Debit cards, or Netbanking are instantaneous. Unused wallet balances may be refunded to the original payment source upon account closure in compliance with Reserve Bank of India (RBI) prepaid payment guidelines.

6. Parking Etiquette, Idle Fees & Bay Clearance

To foster an equitable EV charging ecosystem, users agree to disconnect and vacate the charging bay within 15 minutes of receiving the "Charging Completed" notification. CPOs reserve the right to levy automated idle or overstay fees as detailed in their published station tariff.

7. Equipment Safety & Limitation of Liability

While Chargio rigorously audits partner station uptime and protocol compliance, physical charging equipment, cabling, site security, and electrical grid continuity are managed directly by the independent CPO. Chargio shall not be liable for vehicle damage resulting from defective third-party charging hardware or grid power surges.

8. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the competent courts in Chennai / Coimbatore, Tamil Nadu.

9. Contact & Grievance Redressal

For inquiries, support tickets, or dispute resolutions, contact our Grievance Officer at:

Chargio Mobility Technologies Pvt Ltd
Kangeyam Main Road, Near Old Bus Stand, Tiruppur, Tamil Nadu 641604, India
Email: [email protected] / [email protected]
Toll-Free Support: +91 1800 242 7446